Guaiquerí Empanadas Refund Policy

Overview

At Guaiquerí Empanadas, your satisfaction is our priority. We take great care in preparing and delivering high-quality, authentic Venezuelan empanadas. Because our products are perishable food items, our refund and return policy is focused on issues related to quality and order accuracy at the time of pickup or delivery.

Refund Eligibility

We offer refunds or replacements only in the following circumstances:

Order Accuracy Issues: If you receive the wrong item or an incorrect quantity that was not what you ordered.
Quality Issues: If the food is clearly defective, spoiled, or unfit for consumption at the time of pickup or delivery.
Missing Items: If an item you paid for is missing from your order.

How to Request a Refund or Replacement

To be eligible for a refund or replacement, you must contact us immediately, and no later than two (2) hours after receiving your order.

To help us process your request quickly, please provide us with:

Your order number and the date of the purchase.
A clear description of the issue (e.g., “received a beef empanada instead of chicken”).
Photographic evidence (if possible) of the incorrect or quality-compromised item.

You can contact us via email at mail@guaiqueriempanadas.com or by phone at 808.222.2666.

Non-Refundable Items and Situations

Due to the perishable nature of our products, we do not offer refunds or returns for:

Taste or Personal Preference: We cannot issue a refund if you simply don’t like the taste or flavor of the product.
Items Consumed: We cannot issue a full refund for an item that has been mostly or entirely eaten.
Orders Exceeding Time Limit: Requests made more than two (2) hours after the time of pickup or delivery.
Failure to Pick Up: Orders that were made available for pickup but were not collected by the customer.

Processing Refunds

Once your refund request is received and reviewed, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
In some cases, we may offer an immediate replacement of the incorrect or compromised item rather than a monetary refund.

Late or Missing Refunds

If you have been approved for a refund and haven’t received it yet, please:

Check your bank account again.
Contact your credit card company or bank, as it may take some processing time before the refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at mail@guaiqueriempanadas.com.